Why Small Fleets Are Switching to Remote Dispatching

Running a small fleet isn't easy. Between managing drivers, answering customer calls, scheduling jobs, and keeping everything on track, it can feel like you're juggling a dozen things at once. For many small business owners, dispatching becomes one of those tasks that eats up time, energy, and—most importantly—money.

That’s why more and more small fleets are switching to remote dispatching. It’s not just a trend—it’s a smart move that’s helping businesses cut costs, stay flexible, and operate more efficiently.

1. It’s More Affordable Than Hiring In-House

Let’s be honest—hiring a full-time dispatcher in-house comes with a long list of expenses: salary, training, benefits, office space, equipment… the list goes on. For a small fleet, those costs add up fast.

With remote dispatching, you only pay for what you need. Whether it’s full-time coverage, after-hours support, or just weekend help, you get the service without the overhead. You still have professionals handling your calls—but at a fraction of the cost.

2. You Get Experienced Help Without the Hassle

At Swift Assist, we’ve worked the phones. We’ve handled the complaints, the last-minute bookings, the no-shows, the double bookings—you name it. We understand how Canadian fleets operate because we’ve actually done the work.

When you work with us, you're not training someone from scratch. You're tapping into real experience, without having to babysit or manage another employee. We just get to work.

3. Flexible Support That Grows With You

No two fleets are the same. Maybe you only need dispatching during the day. Maybe you get slammed on weekends. Or maybe you’re growing and need full coverage but can’t hire another person yet.

Remote dispatching lets you scale up—or down—without locking yourself into rigid staffing costs. You can get the support you need now and adjust as your business changes.

4. Technology Makes It Easy

Thanks to cloud-based tools, remote dispatching is smooth and simple. Calls are forwarded to us, job details are tracked in real time, and communication stays seamless.

And don’t worry—we’re not asking you to buy new equipment or learn complicated systems. If you’ve got a phone and internet, that’s enough. We’ll handle the rest.

5. You Focus on the Business—We’ll Handle the Phones

You didn’t start your business to sit by the phone all day. With Swift Assist handling dispatch, you’re free to focus on the parts of your business that actually need you. Whether it’s finding new clients, growing your fleet, or just getting a decent break—we’ve got your back.