Outsourcing Your Dispatch Doesn’t Mean Giving Up Control

For many small fleet owners, outsourcing dispatching feels like a big step — and not always a comfortable one. There’s a common worry that letting someone else handle the phones means losing control over your business.

We get it. And we’re here to tell you: it doesn’t have to be that way.

At Swift Assist, we believe in partnership — not replacement. When you outsource your dispatching to us, you stay in the driver’s seat. We simply take care of the heavy lifting, so you can focus on running your fleet.

Here’s how we keep you in control:

 We Represent You

Whether it’s a customer looking for a ride or a driver needing support, we answer the phone like we’re right there in your office. No generic greetings, no guessing games. Just professional, local-friendly service tailored to your business.

You Set the Rules

We follow your procedures, your preferences, and your pace. Need calls answered a certain way? Want urgent jobs prioritized for a specific driver? You call the shots — we make it happen.

Real-Time Communication

We keep you in the loop through the platforms you prefer — whether that’s text, app-based chat, or daily summaries. We don’t just disappear behind a screen. You’ll always know what’s going on.

Unlike overseas call centres, Swift Assist understands the expectations of Canadian customers and drivers. That means smoother calls, fewer misunderstandings, and a better customer experience.

Outsourcing doesn’t mean giving up control. It means taking control of your time, your costs, and your customer experience.

Ready to explore what dispatching support could look like for your fleet? info@swiftassist.ca or call us directly — we’d love to chat.

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