Top 5 Questions to Ask Before Choosing a Dispatch Partner

When it comes to outsourcing dispatching, not all partners are created equal. Whether you’re running a taxi fleet, limo service, or a small team of service contractors, choosing the right dispatching partner can make or break your operation. Here are the top five questions you should ask before making that decision — and how Swift Assist stacks up.

1. Do You Have Experience Working with Fleets Like Mine?

A dispatcher that’s perfect for towing may not know the unique demands of a limo service. It’s important your dispatch partner understands your industry, your customers, and the challenges you face day to day.

At Swift Assist, we’ve done the job. Our background is rooted in fast-paced Canadian taxi dispatch, with additional exposure to trucking and contractor support. While we’re upfront about our limited direct experience in towing and limo, we prioritize exceptional customer service and industry adaptability — which allows us to confidently support any fleet model with professionalism and efficiency.

2. Are You Available When I Need You?

Some providers clock out when your customers are just getting started. Do they offer after-hours service? Weekend coverage? Full 24/7 support?

Swift Assist is staffed around the clock. Our 24/7 model means no gaps in your coverage — ever. Whether you need overflow support during peak hours or full-time dispatching, we tailor our availability to meet your needs.

3. How Do You Communicate With Drivers and Customers?

Clear communication is the backbone of dispatching. Make sure your partner can handle calls, texts, and in-app communication with professionalism and speed.

At Swift Assist, our agents are trained in Canadian phone etiquette and use cloud-based VOIP systems and software that allow for seamless communication between your team and your customers. Every call is handled like it's our own — because your reputation depends on it.

4. What Tools or Technology Do You Use?

Old-school systems just won’t cut it anymore. Ask what tools are in place for tracking jobs, coordinating drivers, and streamlining the process.

Swift Assist provides the dispatch software as part of the service — you won’t need to go shopping for expensive platforms. We use reliable, cloud-based tools for job tracking and real-time communication. All you’ll need on your end is a basic tablet or smartphone for your drivers. We’ll handle the rest.

5. What Makes Your Service Different From Hiring In-House?

Hiring in-house means training, salaries, benefits, time off coverage, and overhead — and you’re still on the hook when things go sideways.

At Swift Assist, we offer a professional, affordable, and flexible alternative. You get trained dispatchers without the overhead, with the added benefit of scaling up or down as your needs change. You stay in control, but we take care of the details — no staff headaches, no missed calls, and no downtime.